Refund Policy

Last Updated: July 15, 2026

This Refund Policy explains how refunds, cancellations, credits, subscription services, package services, and book printing services are handled on READKIDZ.

By purchasing or subscribing to any READKIDZ service, you agree to this Refund Policy.

1. All Sales Are Final Unless Otherwise Stated

Unless explicitly stated in this Refund Policy, a separate written agreement with READKIDZ, or required by applicable law, all sales and transactions made through our platform are considered final.

Refunds are only available under the specific circumstances described in this Refund Policy.

READKIDZ does not provide refunds for change of mind, dissatisfaction with the services provided, unused subscription time, unused monthly credits, or completed AI generation results, except where expressly stated in this Refund Policy or required by applicable law.

2. Subscription Services

2.1 Monthly and Annual Subscription Orders

For monthly and annual subscription orders, users may request a full refund within 3 days of purchase only if no credits from the current subscription package have been consumed and no AI generation task has been started.

If any credits from the current subscription package have been consumed, or if any AI generation task has been started, generated, exported, downloaded, or otherwise used, the subscription payment is not eligible for a refund.

After 3 days from the purchase date, subscription orders are non-refundable.

2.2 Annual Subscription Credits

Annual subscription plans are billed once per year and renew automatically every year unless canceled before the renewal date.
Credits included in an annual subscription are distributed on a monthly basis during the active annual subscription period.
Each month's credits are valid only within that monthly credit cycle and will automatically reset at the start of the next monthly cycle.
Unused monthly subscription credits do not roll over to the next month.

2.3 Monthly Subscription Credits

Credits included in a monthly subscription are valid only during the current monthly billing cycle.
Unused monthly subscription credits do not roll over to the next billing cycle and will automatically reset on the next billing date.

2.4 Credit Consumption

Credits are consumed when an AI generation task is started.
Once credits are used, an AI generation task is started, or digital content is generated, exported, downloaded, or otherwise made available to the user, those credits and generated content are non-refundable.
READKIDZ backend system records will be used to determine whether credits have been consumed and whether an AI generation task has been started.

2.5 Subscription Cancellation

Users may cancel a subscription at any time through the Subscription Management page in their account settings.
Cancellation only stops future renewals. After cancellation, the user's subscription benefits will remain active until the end of the current paid billing period.
No automatic payment will be initiated for the next billing cycle after successful cancellation.
Cancellation of a monthly or annual subscription does not entitle the user to a refund for the remaining unused portion of the current billing period, unless the refund request meets the conditions stated in Section 2.1 or is required by applicable law.

2.6 Annual Subscription Renewal Refunds

If an annual subscription renews automatically, users may request a refund within 3 days of the renewal date only if no credits from the renewed subscription period have been consumed and no AI generation task has been started.
If any credits from the renewed subscription period have been consumed, refunds are not available.
After 3 days from the renewal date, renewal payments are non-refundable.

2.7 Promotional Benefits and Bonus Credits

If a subscription includes promotional benefits, bonus credits, gift quotas, free model usage, discounted services, or other campaign benefits, such benefits have no cash value and are not refundable or exchangeable for cash.
If a refund is approved, READKIDZ reserves the right to withdraw any promotional benefits associated with the refunded subscription.
READKIDZ may recalculate the refundable amount based on the user's actual usage, benefits received, and computing resources consumed, as determined by READKIDZ backend system records.

3. Package Services

For package-based services that are not subscription plans, if the package is completely unused, users may request a refund within 24 hours of purchase.

If any part of the package has been consumed, used for an AI generation task, generated, exported, downloaded, or if the package has expired, READKIDZ will not offer a refund.

Official bonus services, including but not limited to gift quotas, promotional credits, value-added services, or campaign benefits provided at the time of purchase, are not refundable or exchangeable for cash.

4. Top-Up Credits

Top-up credits refer to credits purchased separately from a subscription plan.
Unless otherwise stated at the time of purchase, top-up credits are valid for 12 months from the date of purchase.
Unused top-up credits will expire after the applicable validity period.
Used top-up credits are non-refundable.
Top-up credits have no cash value, cannot be exchanged for cash, and cannot be transferred to another account unless expressly approved by READKIDZ.

5. Book Printing Services

5.1 Personalized Product Refund Policy

Due to the nature of our book printing services, which are personalized products manufactured according to your specifications, READKIDZ generally does not accept cancellation or refund requests for book printing orders.

You may only cancel your order and request a refund under the special circumstances specified in Section 5.2.

5.2 Order Cancellation Rights Restrictions

You may only cancel your book printing order under the following circumstances:

(a) Delivery Delay: If READKIDZ fails to deliver your order within 40 days from the date you placed your order.
(b) Product Defects: If the printed product is defective, you should apply for cancellation or refund as soon as possible after discovering the fault or defect. You shall be deemed to have inspected the product as soon as possible after delivery, and in any case no later than 14 days after receiving the product.

If an order is cancelled under the conditions of Section 5.2(a) or Section 5.2(b), READKIDZ will be responsible for refunding all amounts related to that order, including initial shipping and redelivery costs, if any.

5.3 Cancellation Request Method

Notice of cancellation intent must be submitted through one of the following methods:

Send an email to: help@readkidz.com
Submit an application through the website's online customer service system.

5.4 Special Note on Personalized Products

For the avoidance of doubt, nothing in this Refund Policy grants you any right of cancellation for personalized products other than defective, flawed, or legally refundable products, as our book printing services are by their nature personalized products manufactured according to your specifications.

5.5 Return Requirements

You must return all products in their original packaging, and you should retain the original packaging for this purpose.
READKIDZ may require the returned product to be received and inspected before issuing a refund or arranging a replacement.

5.6 Statutory Rights Protection

Nothing in this Refund Policy affects your statutory rights under applicable law.

6. Product Quality Assurance for Book Printing

6.1 Print Quality Issues

If the received book has obvious printing defects, binding problems, or physical damage, users may contact customer service within 14 days of receipt to request reprinting or a refund.
Print quality issues include but are not limited to missing pages, blurry printing, binding errors, severe color differences caused by printing faults, or other major manufacturing defects.

6.2 Content Errors

If the printed content does not match the user's created content due to READKIDZ platform technical issues, READKIDZ may provide free reprinting or a full refund.
Users may be required to provide the original created content as comparative evidence.

6.3 Shipping Damage

If the book is damaged during shipping, please contact customer service within 48 hours of receipt and provide photos or videos of the damage.
READKIDZ may arrange reshipment or provide a refund after reviewing the evidence.
If packaging damage is found upon receipt, please refuse delivery on the spot or note the damage with the delivery provider where possible.

7. Delivery and Acceptance

7.1 Inspection Obligation

Users must inspect the product immediately upon receipt for defects, damage, or non-conforming conditions.
Users shall be deemed to have inspected the product as soon as possible after delivery, and in any case no later than 14 days after receiving the product.

7.2 Receipt Confirmation

If no damage is noted upon receipt, the product is deemed to have been accepted in good condition.
Any unacknowledged but accepted packages are deemed to have been received in good condition, unless the user can provide clear evidence of a defect or damage that could not reasonably have been discovered upon receipt.

7.3 Consequences of Refusal or Incorrect Address

If a product is returned due to an incorrect address, failure to receive delivery, or unjustified refusal, users shall bear the related return, redelivery, and handling costs.
Users must be available to receive goods on the agreed or estimated delivery date.

7.4 Redelivery

Courier companies may attempt delivery a limited number of times. If delivery fails and the package is returned to READKIDZ, related costs may be borne by the user.
If users incorrectly fail to receive orders, READKIDZ has no obligation to refund the payment.

8. Refund Application Process

8.1 Application Methods

Send an email to help@readkidz.com with a detailed explanation of the refund reason.
Submit an application through the website's online customer service system.

8.2 Required Information

Order number
Account email address
Detailed problem description
Relevant photo or video evidence, if applicable
Contact information

8.3 Processing Timeline

READKIDZ will respond within 3 business days of receiving the refund application.
Applications that meet the refund conditions will generally be processed within 7-10 business days after approval.
Refunds will be returned to the original payment account where possible.
Actual receipt time may vary depending on the payment provider, bank, card issuer, or other financial institution.

9. Steps to Cancel Auto-Renewal

To cancel auto-renewal:

Log in to https://www.readkidz.com/.
Click "Account Center" to access your dashboard.
Click "Settings" in your dashboard to enter the Settings Center.
Under the Settings Center, locate "Subscription Management" and click the adjacent "Manage" button to cancel your subscription.

Upon successful cancellation:

Your benefits remain active until the current billing cycle ends.
No automatic payment will be initiated for the next cycle.

After the current billing cycle expires:

Your subscription benefits will be revoked.
Your account will revert to the "Free" tier, unless you have another active plan or valid service package.

10. Change of Mind

READKIDZ does not provide refunds for change of mind, accidental purchase, failure to use the service, dissatisfaction with AI-generated creative results, or subjective dissatisfaction with the services provided.

Because AI-generated content is creative and may vary based on user prompts, model behavior, generation settings, and other factors, completed generation results are not refundable solely because the user is unsatisfied with the creative outcome.

11. Exceptions

11.1 Enterprise Accounts

Users with enterprise-level accounts should contact their designated account manager via email. The account manager will process the refund request and provide further guidance according to the applicable enterprise agreement.

11.2 Legal Requirement

READKIDZ will comply with any legal requirements or regulations that mandate refunds.

11.3 Fraudulent Transactions

READKIDZ reserves the right to investigate payments suspected of being fraudulent, unauthorized, or abusive.
READKIDZ may, at its discretion or where required by law, refund payments suspected of being due to fraudulent activity.

11.4 System Errors

If a generation task fails due to a verified READKIDZ system error, READKIDZ may return the consumed credits to the user account.
Credits will not be returned for user-submitted prompts, incorrect inputs, unsupported requests, policy-violating requests, poor network conditions on the user side, or completed generation tasks.

12. Liability Limitations

12.1 Color Variations

Due to differences in monitor settings, screen calibration, printing materials, and production processes, actual print colors may differ slightly from the screen display.
READKIDZ strives to ensure print quality, but minor color differences do not constitute grounds for refund.

12.2 Delivery Time

Estimated delivery times are estimates only and do not constitute contractual obligations.
READKIDZ will make reasonable efforts to deliver within the estimated timeframe but does not accept liability for losses caused by delivery delays, except where required by applicable law.
Any delivery times or dates are estimates only.

12.3 Compensation Limits

To the maximum extent permitted by applicable law, READKIDZ's liability to you for losses suffered due to breach of this contract is strictly limited to the net purchase price of the products or services you purchased, excluding taxes, shipping, and third-party fees where applicable.
READKIDZ does not accept liability for indirect losses, loss of profits, data loss, business interruption, loss of opportunity, or consequential damages, except where such limitation is prohibited by applicable law.

13. Force Majeure

READKIDZ is not liable for delays, non-performance, or inability to fulfill orders or services due to events beyond our reasonable control, including but not limited to:

Natural disasters
Government actions
Changes in laws or regulations
Supplier strikes or industrial action
Equipment failures
Power outages
Internet or cloud service interruptions
Public health events such as pandemics
Logistics disruptions
Payment provider or third-party service failures
Any other events or circumstances beyond READKIDZ's reasonable control

14. Dispute Resolution

14.1 Negotiated Resolution

If you disagree with a refund decision, you may contact READKIDZ customer service for further review.
READKIDZ is committed to handling refund-related disputes in good faith.

14.2 Applicable Law

This Refund Policy is governed by the laws of the relevant jurisdiction.
In case of disputes, the parties should first attempt to resolve the matter through friendly negotiation. If negotiation fails, disputes may be resolved through appropriate legal channels.

15. Policy Updates

READKIDZ reserves the right to modify this Refund Policy at any time.
Important changes may be notified to users through website announcements, email, in-product notices, or other reasonable methods.
Continued use of READKIDZ services after the updated Refund Policy becomes effective constitutes acceptance of the updated terms.

16. Contact Us

If you have any questions or concerns about this Refund Policy, or if you believe that a refund is necessary under special circumstances, please contact our support team:

Email: help@readkidz.com
Website: https://www.readkidz.com/

Important Notice: Nothing in this Refund Policy affects your statutory consumer rights under applicable law.