Refund Policy

Last Updated: September 7, 2026

This Refund Policy explains how refunds, cancellations, credits, subscription services, package services, and book printing services are handled on READKIDZ. READKIDZ is operated by AeonProgress LLC, which sells the paid services described here and provides any refunds under this Policy.

By purchasing or subscribing to any READKIDZ service, you agree to this Refund Policy. The revised refund and credit-validity rules apply to purchases and renewals made after this revision takes effect. They do not retroactively reduce refund rights or shorten credit validity promised for an earlier purchase. If this Policy conflicts with the Terms of Service on refund eligibility or credit validity, this Policy controls.

1. All Sales Are Final Unless Otherwise Stated

Unless explicitly stated in this Refund Policy, a separate written agreement with READKIDZ, or required by applicable law, all sales and transactions made through our platform are considered final.

Refunds are only available under the specific circumstances described in this Refund Policy.

READKIDZ does not provide refunds for change of mind, dissatisfaction with the services provided, unused subscription time, unused monthly credits, or completed AI generation results, except where expressly stated in this Refund Policy or required by applicable law.

2. Subscription Services

2.1 Monthly and Annual Subscription Orders

For monthly and annual subscription orders, users may request a full refund within 24 hours of purchase only if no credits or included benefits from the purchased subscription package have been consumed and no AI generation task has been started using that package.

If any credits from the current subscription package have been consumed, or if any included benefit from the package has been used or an AI generation task has been started using that package, the subscription payment is not eligible for an ordinary cancellation refund. This does not exclude a refund for an undelivered portion under Section 11.5 or a refund required by applicable law.

After 24 hours from the purchase date, subscription orders are non-refundable except under Section 11.5 or as required by applicable law.

2.2 Annual Subscription Credits

Annual subscription plans are billed once per year and renew automatically every year unless canceled before the renewal date.
Credits included in an annual subscription are distributed on a monthly basis during the active annual subscription period.
Each month's credits are valid only within that monthly credit cycle and will automatically reset at the start of the next monthly cycle.
Unused monthly subscription credits do not roll over to the next month.

2.3 Monthly Subscription Credits

Credits included in a monthly subscription are valid only during the current monthly billing cycle.
Unused monthly subscription credits do not roll over to the next billing cycle and will automatically reset on the next billing date.

2.4 Credit Consumption

Credits are consumed when an AI generation task is started.
Once credits are used, an AI generation task is started, or digital content is generated, exported, downloaded, or otherwise made available to the user, those consumed credits and delivered content are non-refundable, except as required by applicable law. Prior use does not exclude a refund for a separate undelivered portion under Section 11.5.
READKIDZ backend system records will be used to determine whether credits have been consumed and whether an AI generation task has been started.

2.5 Subscription Cancellation

Users may cancel a subscription at any time through the Subscription Management page in their account settings.
Cancellation only stops future renewals. After cancellation, the user's subscription benefits will remain active until the end of the current paid billing period.
No automatic payment will be initiated for the next billing cycle after successful cancellation.
Cancellation of a monthly or annual subscription does not entitle the user to a refund for the remaining unused portion of the current billing period, unless the refund request meets the conditions stated in Section 2.1 or Section 11.5, or is required by applicable law.

2.6 Subscription Renewal Refunds

If a monthly or annual subscription renews automatically, users may request a refund within 24 hours of the renewal date only if no credits or included benefits from the renewed package have been consumed and no AI generation task has been started using that package.
If any credits or included benefits from the renewed package have been consumed, or any AI generation task has been started using that package, ordinary cancellation refunds are not available. Section 11.5 and applicable statutory rights remain unaffected.
After 24 hours from the renewal date, renewal payments are non-refundable except under Section 11.5 or as required by applicable law.

2.7 Promotional Benefits and Bonus Credits

If a subscription includes promotional benefits, bonus credits, gift quotas, free model usage, discounted services, or other campaign benefits, such benefits have no cash value and are not refundable or exchangeable for cash.
If a refund is approved, READKIDZ reserves the right to withdraw any promotional benefits associated with the refunded subscription.
A package is not completely unused if any of its included benefits have been used. For an eligible completely unused package under Sections 2.1 or 2.6, the refund is the full purchase price; no discretionary usage deduction applies.

3. Package Services

For digital packages that are not subscription plans, including separately purchased credit packages, users may request a full refund within 24 hours of purchase only if the purchased package is completely unused: no credits or included benefits from that package have been consumed and no AI generation task has been started using it.

If any part of the package has been consumed, used for an AI generation task, generated, exported, downloaded, or if the package has expired, READKIDZ will not offer an ordinary cancellation refund. This does not exclude a refund for an undelivered portion under Section 11.5 or a refund required by applicable law.

Official bonus services, including but not limited to gift quotas, promotional credits, value-added services, or campaign benefits provided at the time of purchase, are not refundable or exchangeable for cash.

4. Top-Up Credits

Top-up credits refer to credits purchased separately from a subscription plan.
Top-up credits are valid for 30 days from the date of successful purchase.
Unused top-up credits will expire after the applicable validity period.
Refunds for a completely unused top-up credit package are available under Section 3; refunds for an eligible undelivered portion are also available under Section 11.5. Used or expired top-up credits are non-refundable except under Section 11.5 or as required by applicable law.
Except for refunds expressly provided by this policy or required by law, top-up credits have no cash value, cannot be exchanged for cash, and cannot be transferred to another account unless expressly approved by READKIDZ.

5. Book Printing Services

5.1 Personalized Product Refund Policy

Due to the nature of our book printing services, which are personalized products manufactured according to your specifications, READKIDZ generally does not accept cancellation or refund requests for book printing orders.

You may only cancel your order and request a refund under the special circumstances specified in Section 5.2.

5.2 Order Cancellation Rights Restrictions

You may only cancel your book printing order under the following circumstances:

(a) Delivery Delay: If READKIDZ fails to deliver your order within 40 days from the date you placed your order.
(b) Product Defects: If the printed product is defective, you should apply for cancellation or refund as soon as possible after discovering the fault or defect. You shall be deemed to have inspected the product as soon as possible after delivery, and in any case no later than 14 days after receiving the product.

If an order is cancelled under the conditions of Section 5.2(a) or Section 5.2(b), READKIDZ will be responsible for refunding all amounts related to that order, including initial shipping and redelivery costs, if any.

5.3 Cancellation Request Method

Notice of cancellation intent must be submitted through one of the following methods:

Send an email to: help@readkidz.com
Submit an application through the website's online customer service system.

5.4 Special Note on Personalized Products

For the avoidance of doubt, nothing in this Refund Policy grants you any right of cancellation for personalized products other than defective, flawed, or legally refundable products, as our book printing services are by their nature personalized products manufactured according to your specifications.

5.5 Return Requirements

You must return all products in their original packaging, and you should retain the original packaging for this purpose.
READKIDZ may require the returned product to be received and inspected before issuing a refund or arranging a replacement.

5.6 Statutory Rights Protection

Nothing in this Refund Policy affects your statutory rights under applicable law.

6. Product Quality Assurance for Book Printing

6.1 Print Quality Issues

If the received book has obvious printing defects, binding problems, or physical damage, users may contact customer service within 14 days of receipt to request reprinting or a refund.
Print quality issues include but are not limited to missing pages, blurry printing, binding errors, severe color differences caused by printing faults, or other major manufacturing defects.

6.2 Content Errors

If the printed content does not match the user's created content due to READKIDZ platform technical issues, READKIDZ may provide free reprinting or a full refund.
Users may be required to provide the original created content as comparative evidence.

6.3 Shipping Damage

If the book is damaged during shipping, please contact customer service within 48 hours of receipt and provide photos or videos of the damage.
READKIDZ may arrange reshipment or provide a refund after reviewing the evidence.
If packaging damage is found upon receipt, please refuse delivery on the spot or note the damage with the delivery provider where possible.

7. Delivery and Acceptance

7.1 Inspection Obligation

Users must inspect the product immediately upon receipt for defects, damage, or non-conforming conditions.
Users shall be deemed to have inspected the product as soon as possible after delivery, and in any case no later than 14 days after receiving the product.

7.2 Receipt Confirmation

If no damage is noted upon receipt, the product is deemed to have been accepted in good condition.
Any unacknowledged but accepted packages are deemed to have been received in good condition, unless the user can provide clear evidence of a defect or damage that could not reasonably have been discovered upon receipt.

7.3 Consequences of Refusal or Incorrect Address

If a product is returned due to an incorrect address, failure to receive delivery, or unjustified refusal, users shall bear the related return, redelivery, and handling costs.
Users must be available to receive goods on the agreed or estimated delivery date.

7.4 Redelivery

Courier companies may attempt delivery a limited number of times. If delivery fails and the package is returned to READKIDZ, related costs may be borne by the user.
If users incorrectly fail to receive orders, READKIDZ has no obligation to refund the payment.

8. Refund Application Process

8.1 Application Methods

Send an email to help@readkidz.com with a detailed explanation of the refund reason.
Submit an application through the website's online customer service system.

8.2 Required Information

Order number
Account email address
Detailed problem description
Relevant photo or video evidence, if applicable
Contact information

8.3 Processing Timeline

READKIDZ will respond within 3 business days of receiving the refund application.
Applications that meet the refund conditions will generally be processed within 7-10 business days after approval.
Refunds will be returned to the original payment account where possible.
Actual receipt time may vary depending on the payment provider, bank, card issuer, or other financial institution.

9. Steps to Cancel Auto-Renewal

To cancel auto-renewal:

Log in to https://www.readkidz.com/.
Click "Account Center" to access your dashboard.
Click "Settings" in your dashboard to enter the Settings Center.
Under the Settings Center, locate "Subscription Management" and click the adjacent "Manage" button to cancel your subscription.

Upon successful cancellation:

Your benefits remain active until the current billing cycle ends.
No automatic payment will be initiated for the next cycle.

After the current billing cycle expires:

Your subscription benefits will be revoked.
Your account will revert to the "Free" tier, unless you have another active plan or valid service package.

10. Change of Mind

Outside the 24-hour completely unused package conditions in Sections 2 and 3, READKIDZ does not provide voluntary refunds for change of mind, accidental purchase, failure to use the service, dissatisfaction with AI-generated creative results, or subjective dissatisfaction with the services provided. Applicable statutory rights remain unaffected. A refund for platform discontinuation under Section 11.5 is separate from these change-of-mind restrictions.

Because AI-generated content is creative and may vary based on user prompts, model behavior, generation settings, and other factors, completed generation results are not refundable solely because the user is unsatisfied with the creative outcome.

11. Exceptions

11.1 Enterprise Accounts

Enterprise users may contact their account manager or help@readkidz.com to request a refund. The same eligibility conditions in Sections 2, 3, and 11.5 apply; contacting an account manager does not create an additional refund entitlement.

11.2 Legal Requirement

READKIDZ will comply with any legal requirements or regulations that mandate refunds.

11.3 Fraudulent Transactions

READKIDZ reserves the right to investigate payments suspected of being fraudulent, unauthorized, or abusive.
Unauthorized or fraudulent payments will be handled in accordance with applicable law and payment-provider requirements. This does not create an additional voluntary refund entitlement for authorized purchases.

11.4 System Errors

If a generation task fails due to a verified READKIDZ system error, READKIDZ may return the consumed credits to the user account.
Credits will not be returned for user-submitted prompts, incorrect inputs, unsupported requests, policy-violating requests, poor network conditions on the user side, or completed generation tasks.

These credit-restoration rules do not replace or reduce a cash refund owed under Section 11.5.

11.5 Platform Discontinuation and Paid Core Features

If READKIDZ permanently discontinues the Services or removes a core feature included in your paid purchase so that we can no longer deliver the affected prepaid service, we will refund the undelivered portion. This exception is not subject to the 24-hour request window or the requirement that the entire package be unused. Eligibility is assessed immediately before the discontinuation or removal takes effect; terminating an account or expiring credits as part of that change does not erase the refund entitlement. The same refund calculation and process also apply if we end an affected prepaid service because we cannot continue it under the existing Terms after you decline a material change, as described in Section 12 of our Terms of Service.

The refund is based on the amount actually paid, after discounts, for the affected service:

Subscriptions: the amount paid for the affected service multiplied by the proportion of the paid billing period that remains undelivered from the effective date of the change. For an annual plan, the calculation uses the paid annual period, not just the current monthly credit cycle.
Separately purchased credits: the package price multiplied by the proportion of purchased credits that are still valid, unused, and can no longer be used because of the change. Credits that had already expired before the change are not included.
Other prepaid digital packages: the proportion of the purchased service or units that remains undelivered because of the change.

If only part of a bundle is affected, the calculation uses that part's price as disclosed at purchase. If no separate price was stated, we will use a reasonable allocation of the actual bundle price and explain the basis to you. We will explain the amount, remaining period or units, and any allocation used. Related taxes will be adjusted as required by applicable law. The same undelivered portion will not be refunded twice, including where time-based and credit-based calculations overlap. Free promotional or bonus credits do not receive a separate cash value.

Use the contact methods in Section 8 to request the refund; the processing and payment methods in that section apply. The refunded service or credits will no longer be available for use. Ordinary model updates, temporary interruptions, or a user's decision not to use an available service do not by themselves qualify under this section. Nothing here limits any greater refund or other remedy required by applicable law.

12. Liability Limitations

12.1 Color Variations

Due to differences in monitor settings, screen calibration, printing materials, and production processes, actual print colors may differ slightly from the screen display.
READKIDZ strives to ensure print quality, but minor color differences do not constitute grounds for refund.

12.2 Delivery Time

Estimated delivery times are estimates only and do not constitute contractual obligations.
READKIDZ will make reasonable efforts to deliver within the estimated timeframe but does not accept liability for losses caused by delivery delays, except where required by applicable law.
Any delivery times or dates are estimates only.

12.3 Compensation Limits

Liability limitations are governed by Section 16 of our Terms of Service. This Refund Policy does not impose a separate or lower liability cap.
These limitations do not reduce refunds or remedies expressly owed under this policy, or any liability or consumer right that cannot be limited under applicable law.

13. Force Majeure

This section does not excuse a refund owed under Section 11.5 or any remedy required by applicable law.

READKIDZ is not liable for delays, non-performance, or inability to fulfill orders or services due to events beyond our reasonable control, including but not limited to:

Natural disasters
Government actions
Changes in laws or regulations
Supplier strikes or industrial action
Equipment failures
Power outages
Internet or cloud service interruptions
Public health events such as pandemics
Logistics disruptions
Payment provider or third-party service failures
Any other events or circumstances beyond READKIDZ's reasonable control

14. Dispute Resolution

14.1 Negotiated Resolution

If you disagree with a refund decision, you may contact READKIDZ customer service for further review.
READKIDZ is committed to handling refund-related disputes in good faith.

14.2 Applicable Law

Sections 17 (Dispute Resolution and Arbitration) and 18.2 (Governing Law) of our Terms of Service govern disputes under this Refund Policy, including the applicable exceptions and arbitration opt-out rights.
Nothing in this policy removes mandatory consumer protections or access to courts, regulators, or other remedies that cannot be excluded under applicable law.

15. Policy Updates

Changes to this Refund Policy follow Section 12 of our Terms of Service.
A change does not retroactively reduce refund rights or shorten credit validity promised for a purchase made before the change took effect.

16. Contact Us

If you have any questions or concerns about this Refund Policy, or if you believe that a refund is necessary under special circumstances, please contact our support team:

Email: help@readkidz.com
Website: https://www.readkidz.com/

Important Notice: Nothing in this Refund Policy affects your statutory consumer rights under applicable law.